Sales Associate

Job Description

The Sales Associate is responsible for delivering excellent customer service, achieving individual sales targets and supporting the smooth day-to-day operation of the store.

This is a customer-facing role suited to someone who enjoys selling, developing product knowledge and building long-term customer relationships.

Key Responsibilities

• Welcome and assist customers
• Achieve individual sales targets
• Understand customer needs and recommend suitable products
• Develop product and brand knowledge
• Build relationships with regular customers
• Support CRM and customer follow-up activities
• Maintain high standards of customer service
• Maintain store cleanliness, presentation and Visual Merchandising standards
• Replenish merchandise and support stock management
• Assist with stocktaking and inventory control
• Support promotional events and product launches
• Follow Company procedures and department-store requirements
• Work collaboratively with Store Manager, Assistant Store Manager and Senior Sales Associates
• Perform other reasonable operational duties as assigned

Job Requirements

• Retail sales experience preferred; strong entry-level candidates may also be considered
• Interest in fashion, sports, lifestyle or premium retail
• Customer-oriented and comfortable interacting with different types of customers
• Positive and proactive attitude
• Willingness to learn
• Good communication skills
• Team player
• Reliable, organised and responsible
• Able to work independently after training
• Able to work weekends and public holidays according to roster requirements
• Fluent English; Mandarin or another relevant language is an advantage Diploma in Retail, Business or a related discipline is an advantage, but not essential. Relevant retail experience and demonstrated leadership capability will be given greater consideration. At Leyouki, we believe retail is more than selling products. We are looking for individuals who are willing to think, learn, build customer relationships and continuously improve both themselves and the business.