user support technician
Must-have:JavaScriptPHPHTML
Education:
Secondary (high) school graduation certificate.
Work setting:
Help desk.
Tasks:
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
Computer and technology knowledge:
- Networking hardware.
- Desktop applications.
- File management software.
- Word processing software.
- Programming software.
- HTML editing software.
- Website creation and management software.
- Desktop publishing software.
- Database software.
- Programming languages.
- Software development.
- Data analysis software.
- JavaScript.
- MS Office.
- MS Windows.
- Spreadsheet.
- TCP/IP.
- Wireless networks.
- PHP.
- Accounting software.
Work conditions and physical capabilities:
- Fast-paced environment.
- Work under pressure.
- Attention to detail.
- Sitting.
- Combination of sitting, standing, walking.
Own tools/equipment:
- Computer.
- Internet access.
- Cellular phone.
Personal suitability:
- Accurate.
- Client focus.
- Excellent oral communication.
- Excellent written communication.
- Team player.
Screening questions:
- Are you available to start on the date listed in the job posting?.
- Do you have experience working in this field?.
- Do you have the equipment you need to work from home (like internet and a workspace)?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Experience:
Experience an asset.
Employment terms options:
Day.
Health benefits:
- Dental plan.
- Disability benefits.
- Health care plan.
Financial benefits:
- Group insurance benefits.
- Life insurance.
Long term benefits:
- Long-term care insurance.
Other benefits:
- Other benefits.
- Parking available.
- Travel insurance.