IT Support Technician (M/F)
Machine translation — original language: French.Show original
THE COMPANY, WHAT MAKES IT DIFFERENT
Our partner company is an international investment fund that supports companies in their development strategy.
Its major asset is its leading position in the European market. This structure offers an environment of excellence to its employees within a collaborative and dynamic work setting, and presents many advantages, notably financial ones.
THE CHALLENGE IT OFFERS YOU
Reporting to the IT team, you will provide level 2 IT support to employees and participate in the administration of the Microsoft 365 environment. Your missions are as follows:
User Support
- Diagnose and resolve technical incidents on Windows 11, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, and meeting room equipment.
- Provide on-site and remote support, in compliance with SLAs.
- Document interventions in the ITSM tool.
Workstation Management
- Prepare, deploy, and maintain laptops and business applications.
- Manage updates, workstation compliance, and hardware replacement operations.
- Maintain hardware and software inventory.
Microsoft 365 Administration
- Create and manage user accounts, security groups, and shared mailboxes.
- Administer Entra ID, Exchange Online, Teams, and SharePoint.
- Assign Microsoft and application licenses.
Onboarding / Offboarding and Access Management
- Prepare arrivals (accounts, licenses, rights, hardware) and handle departures (deactivation, recovery, revocation of access).
- Manage authorization requests and participate in periodic access reviews, in compliance with security policies.
Meeting Rooms and Collaboration
- Install and maintain Zoom/Teams Rooms and videoconferencing equipment.
- Provide support during important meetings and diagnose audio, video, or network incidents.
IT Projects
- Contribute to Digital Workplace projects: Intune/Autopilot deployments, Windows 11 migrations, Microsoft 365 evolutions, task automation.
WHAT MAKES YOU DIFFERENT?
- Education: Bac+2 to Bac+3 in IT
- Experience: Minimum 3 to 5 years in N2 IT support, ideally in a Microsoft 365/Intune environment
- Skills: Professional English is essential
- Qualities: Sense of service, rigor, autonomy, reactivity to critical incidents
LES NOUVEAUX HÉRITIERS WILL ACCOMPANY YOU
- First meeting with Les Nouveaux Héritiers
- Second meeting with the IT Manager