Front Office Manager M/F - Les Grands Carmes
Machine translation — original language: French.Show original
Your tasks
We are looking for our reception ambassador to provide warm and professional service to our guests.
OPERATIONAL MANAGEMENT
- Welcome guests, present the establishment's services and local tourist information
- Perform check-in and check-out, ensuring exemplary quality of welcome and listening
- Assist with reservations, and the follow-up and monitoring of reservation files
- Participate in room allocation based on the arrival and departure schedule according to management directives
- Establish billing and collect guest payments, manage the cash register
- Communicate and collaborate closely with the housekeeping teams (departure and arrival movements, upcoming reservations) to optimize room preparation management
- Maintain and develop a privileged relationship with our clientele, ensure the well-being of each guest, and personalize their stay to satisfy and build loyalty
- Master and apply security standards as well as respect the standards and procedures in force within the establishment
- Demonstrate exemplary interpersonal skills and kindness with the various departments, relaying guest requests
TEAM MANAGEMENT
- Develop work and rest schedules for employees by adapting to forecasted activity
- Implement and maintain a pleasant professional atmosphere, ensure general work balance, cohesion, communication, and team motivation, with the aim of limiting turnover
- Pass on expertise, train the team, and participate in the recruitment for the department
Requirements
- 2 years of experience in a similar position
- English necessary
- Sense of hospitality
- Organized
- Exemplary interpersonal skills
- Pursuit of excellence at all times
- Bac +4/5 Management hôtellerie-restauration
- Bac +2: BTS hôtellerie-restauration
- Bac technologique hôtellerie
- CAP services hôteliers
What we offer
- Dynamic and friendly working environment
- 2 overnight stays/year offered (breakfast included) for you and a loved one, in a hotel from the collection (minimum one year of seniority)
- 25% discount on Fontenille Collection dining
- Friends and Family rates: 20% in the collection hotels
- Preferential rates for Vins de Fontenille + Flash offers
- Referral bonus and seasonal bonus
- Access to a discount platform: leisure, travel, retail