user support technician

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Tasks:

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Experience:

1 year to less than 2 years.

Employment terms options:

Day.

Support for persons with disabilities:

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
• Applies accessible and inclusive recruitment policies that accommodate persons with disabilities .

Support for newcomers and refugees:

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
• Supports newcomers and/or refugees with foreign credential recognition.

Support for youths:

• Offers on-the-job training tailored to youth.
• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans:

• Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) .

Support for mature workers:

• Applies hiring policies that discourage age discrimination .
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.) .
• Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.) .

Supports for visible minorities:

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).