Procurement & Customer Referent (M/F)

We are recruiting for our client, a Procurement & Customer Referent M/F. This is a referent position for the supply team with a dual function: both customer relations and supplier relations in English within an industrial SME.

The position:

As a Procurement & Customer Referent M/F within an industrial company, reporting to the Supply - Customer Service Manager, your mission is to assist them in operational tasks:

• Act as the referent for the supply / customer service team (4 people in procurement and customer service and 2 people in logistics)
• Be proactive in proposing process improvements and implementing them
• Receive and process requests from customers and prospects (including some key accounts)
• Prepare commercial offers in compliance with delegation rules
• Follow up on completed offers within a reasonable timeframe and establish tracking for won, lost, and ongoing offers
• Receive and process customer orders in SAGE, and ensure their follow-up
• Systematically perform contract reviews and handle discrepancies
• Analyze purchasing needs and place procurement orders with internal or external suppliers
• Prepare files for the logistics department and handle invoicing
• Handle disputes in connection with internal departments
• Ensure invoice collection
• Proactive, you communicate via both email and telephone, both internally and externally
• Participate in sales meetings and occasionally in client meetings and visits
• Contribute to the evolution of roles and projects decided by the company management

Profile sought:

Holding at least a BAC+2 degree, you enjoy an operational position and like versatility in your missions. You will gradually take on more responsibilities, particularly regarding the relationship with the supply and customer team, to become their referent. You are rigorous regarding specific industrial part references and the management of part certificates of conformity. You propose process improvement actions and unite the team to gain their buy-in by demonstrating patience. You establish an atmosphere of mutual aid and provide backup whenever necessary. You enjoy a position oriented towards the international market (daily exchanges in English orally) in order to communicate with suppliers and customers by telephone and email. It is imperative that you have already worked in an industrial company in a Procurement / Customer Service position. Software: You have already used an ERP (SAGE is a plus) as well as the Pack Office (Excel Pivot Tables, VLOOKUP)