Warehouse Customer Relations Officer (M/F)

As part of its strong growth, our client is looking for a Warehouse Customer Relations Officer in a CDI position to join its teams across 2 logistics sites in Seine-et-Marne (Ferrières-en-Brie and Châtres). An innovative company specializing in logistics and technological solutions dedicated to e-commerce, the company supports brands in optimizing their logistics operations and customer experience. In full development, it relies on proprietary technological tools and a European logistics network to support French and international brands in a dynamic, demanding environment oriented towards continuous improvement.

The position:

Reporting to the operations teams, you play a central role between clients, the warehouse, and internal teams in order to guarantee optimal service quality and smooth operational execution. Customer relations & operational follow-up:

• Respond to client requests and ensure high-quality support
• Manage complex situations and coordinate various internal stakeholders
• Ensure the follow-up and resolution of operational issues
• Ensure compliance with service commitments and performance indicators
• Participate in the follow-up of billing elements and the processing of discrepancies

Supporting client activity:

• Identify needs and development opportunities for the client portfolio
• Anticipate activity volumes and peak periods
• Study the operational feasibility of specific requests
• Propose adapted solutions regarding processes, organization, or logistics

Steering & continuous improvement:

• Monitor KPIs and alert on potential operational risks
• Prepare and lead follow-up meetings with clients
• Ensure proactive communication regarding activity and actions implemented
• Participate in the continuous improvement of processes and the customer experience

Profile sought:

You have at least 2 years of experience in an environment oriented towards customer relations, operational coordination, or account management. You have a good level of professional English. You are recognized for your organizational skills and your ability to manage multiple subjects simultaneously. You demonstrate excellent interpersonal skills and a strong customer service orientation. You enjoy dynamic and rapidly evolving environments. You have a field-oriented approach and are able to quickly understand operational challenges. You are proficient in office tools, particularly Excel or Google Sheets; knowledge of a WMS is a plus. Experience in the logistics, e-commerce, or operations sectors is a real asset.