Customer Service Officer - AIR Export (RK Office Park)

-Handle and respond to customer inquiries, providing professional support for air export and freight forwarding.

-Coordinate with customers, airlines, Overseas agents, and relevant parties to ensure smooth cargo transportation.

-Perform flight bookings, space planning, and route planning according to customer requirements.

-Prepare and verify shipping documents, quotations, and various information related to transportation.

-Track shipment status and provide timely updates to customers.

-Resolve immediate operational problems and maintain the highest level of customer satisfaction.

-Coordinate with internal teams and external partners to ensure efficient operations.

-Perform other duties as assigned by supervisors.

Qualifications: Age: 23–35 years old Education: Bachelor's degree in Business Administration, International Business, Logistics, or a related field Experience: 1–3 years in Airfreight CS, Export Operations, or Logistics Excellent communication, coordination, and problem-solving skills Good English communication skills (both speaking and writing) Proficient in Microsoft Office and basic computer programs