B2B Sales & Customer Service Specialist

Your tasks

• Handle B2B customer inquiries, requests, and complaints.
• Maintain strong and professional relationships with business clients.
• Follow up on orders, deliveries, and customer requirements.
• Handle after-sales activities, including customer follow-up, complaints, returns, and issue resolution.
• Coordinate with Sales, Operations, Logistics, and other departments to ensure smooth customer service.
• Follow up with customers to ensure satisfaction after delivery.
• Resolve customer issues professionally and efficiently.
• Maintain accurate customer records and follow up on pending cases.
• Prepare reports and provide updates on customer activities.

Requirements

• Bachelor's degree or equivalent

• 1–3 years of proven success in B2B sales or customer support roles.
• Previous experience B2B Sales techniques and a deep understanding of Customer Service excellence.
• Excellent communication and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Good command of English, written and spoken.
• Good knowledge of Microsoft Office, especially Excel.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work under pressure.