Engineer - Demo Workshop Manager (m/f/d)
About the company
At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Leica Biosystems, we’re not just shaping the future of cancer diagnostics - we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.
Learn about the Danaher Business Syste m which makes everything possible.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Your tasks
The EMEA Demo Workshop Manager will build and lead a team of Service Technicians responsible for inspections and repair for customer and Leica Biosystems equipment on-site in our manufacturing site Nussloch. The leader will ensure that demo and loan equipment is prepared efficiently and with urgency by managing queues and assigning tasks to their associates. The team also consists of Demo Coordinators who are responsible to manage the logistics, inventory, data processing & communication for demonstrations & inspections.
Build, develop and lead the Workshop and Demo Coordination team, aligned with Service and Customer Excellence, while fostering accountability, collaboration and continuous improvement.
Develop associates through functional and competency training, coaching and project-based learning, supporting and mentoring Field Service Engineers when regional gaps arise.
Own the end-to-end demo process from request through return, including logistics, communication, equipment inspection and repair.
Manage demo, training and loaner inventory, ensuring process compliance, effective utilisation, and optimised replenishment and sell-off strategies, including oversight of the remotely managed Newcastle demo lab.
Design, implement and govern processes and KPIs for inspecting, maintaining and repairing demo and loan units, including routing appropriate equipment into production repair.
Develop supplemental workshop testing and repair processes using second-level support guidance and evolve processes as commercial and market needs change.
Use DBS tools and customer and supplie...
Requirements
You will work closely with Commercial, Service, Training, Manufacturing, Logistics and second-level support teams. If you thrive in a hands-on technical environment, enjoy building and developing teams, and want to help create a world-class Demo Workshop operation, read on.
Other
This position is part of the Europe Customer Excellence Team and will be based on site at the Demo Workshop in Nussloch, Germany. You will report to the EMEA Customer Excellence Director, responsible for driving customer and service excellence by designing, implementing and improving key processes and systems across Service, Customer Care and Demo Support.