AI Systems Technical Leader - AI CoE

Leega is a company focused on efficient and innovative service to its clients. This could not be different with our main fuel: people! Our culture is inspiring and our values are present in our daily lives: ethics and transparency, quality excellence, teamwork, economic, social and environmental responsibility, human relations, and credibility. We seek innovative professionals who are driven by challenges and focused on results. If you are looking for a dynamic and supportive company that invests in its employees through constant training, Leega is the place for you! >> LEEGA IS FOR EVERYONE, we will be very happy to have you on our team. Come be part of our history and the construction of our future. Register for our vacancies right now!

Responsibilities and assignments

Responsibilities We are looking for a professional passionate about Artificial Intelligence, with strong technical leadership capacity, capable of acting from the maintenance and evolution of approved AI solutions to the conduction of new use cases, agents, and workflows in a corporate environment. You will be responsible for technically leading the team of AI Engineers, supporting internal clients and business areas in the safe and responsible adoption of AI, and acting as a focal point between strategy, governance, and operation — combining a consultative vision, technical depth, and strong communication capacity with both technical and non-technical audiences.

Main responsibilities

• Technically lead the maintenance, evolution, and continuous improvement of systems, tools, workflows, agents, and AI use cases approved in the office (including Harvey, Gemini, HighQ, My AI Drive, among others approved by the AI CoE);
• Technically manage Mid-level and Senior AI Engineers, guiding priorities, monitoring deliveries, removing impediments, and promoting technical standardization;
• Act as the operational focal point of the AI CoE in IT, connecting strategy, governance, projects, maintenance, and AI solution indicators;
• Ensure that AI tickets, incidents, requests, and problems are treated according to ITIL processes (registration, classification, prioritization, escalation, and closure);
• Define, review, and maintain triage, classification, and escalation criteria for AI demands;
• Consult the internal AI Specialist whenever technical, architectural, governance, risk, security, or responsible use validation is needed;
• Act multidisciplinarily with the areas of Strategy, Innovation, Data, Information Security, Architecture, Infrastructure, and business areas;
• Participate in projects for evaluation, proof of concept, approval, implementation, and transition to operation of new AI tools;
• Coordinate the documentation of procedures, work instructions, knowledge bases, and lessons learned;
• Maintain dashboards and indicators of adoption, use, service, SLAs, productivity, ROI, and user satisfaction;
• Guide users, legal engineers, and business areas in the creation and improvement of workflows, agents, prompts, and AI use cases;
• Ensure responsible and safe use of AI, in compliance with LGPD, information security, and governance guidelines;
• Support training programs, technical training, and the dissemination of best practices.

Requirements and qualifications

Mandatory requirements

• Completed higher education in Information Technology, Computer Science, Engineering, Information Systems, Data, or related areas;
• Solid experience in technical leadership, maintenance of technological solutions, IT service operation, and demand management;
• Experience with application integration, automation, and projects involving generative AI, preferably in regulated corporate environments or those intensive in data/documents;
• Knowledge of the generative AI ecosystem: LLMs, SLMs, agents, multi-agents, orchestration, prompt engineering, vector databases, guardrails, RAG, APIs;
• Knowledge in AI governance, responsible AI, LGPD, information security, privacy, risk management, and ITIL;
• Ability to technically guide Mid-level and Senior professionals, prioritize backlog, and act as a technical escalation point;
• Mandatory certification: ITIL Foundation or HDI;
• Intermediate/advanced English (technical reading, interaction with suppliers, and following trends).

Differentials

• Post-graduation/specialization in Artificial Intelligence, Machine Learning, Data Science, or Solutions Architecture;
• Certifications in generative AI, cloud, information security, privacy, AI governance, solutions architecture, data, or agile management.

Behavioral competencies

• Clear communication for technical and non-technical audiences;
• Analytical vision and sense of priority;
• Autonomy, collaboration, and consultative posture;
• Document discipline and organization;
• Focus on results and ability to translate business demands into executable technical directions;
• Service orientation

Operating Model: Hybrid, being 2X per week in Itaim Bibi.

Additional information In our company, you will find a collaborative environment and a benefits package that aims at your growth, health, and quality of life. Check below the benefits we offer:

🏥 Porto Seguro Medical Plan Complete care for you and your family, with the possibility of including a spouse and children.

🦷 Porto Seguro Dental Plan Dental protection for you and your dependents.

💰 Profit Sharing (PLR) Recognition for your work and contribution to the company's success.

👶 Daycare Allowance Financial support so that fathers and mothers can care for their little ones with peace of mind.

🍽️ Alelo Food and Meal Vouchers Ensuring practical and comfortable meals in your daily life.

💻 Home Office Allowance Incentive for you to have a comfortable workspace at home.

📚 Partnerships with Educational Institutions Education within your reach, with discounts and incentives in courses and degrees.

🚀 Incentive for Certifications, including Cloud Advance your career with certifications in the main technologies such as: GCP, Azure, AWS, among others.

🎁 Livelo Points Accumulate points and use them as you prefer, with total freedom of choice.

🏋️‍♂️ TotalPass Health incentive with gym plans with discounts for employees and family members.

🧘‍♂️ Mindself Incentive to improve quality of life through meditation and Mindfulness.