After-Sales Manager M/F

Your tasks

Reporting to the Management, you will take global responsibility for the After-Sales activity, with a dual objective: strengthening customer satisfaction and sustainably developing service revenue and profitability.

• Define and deploy the After-Sales development strategy, by structuring a service offering adapted to the installed base and customer needs.
• Develop commercial activity: identify opportunities, promote services, and transform technical needs into high value-added offers.
• Drive the economic performance of the Business Unit: budget, turnover, margins, profitability, and monitoring indicators.
• Guarantee the quality and responsiveness of interventions, as well as customer satisfaction and loyalty.
• Manage, support, and develop the skills of the After-Sales teams, promoting cooperation and operational efficiency.
• Optimize service processes and organization, in connection with the technical, commercial teams, and other group entities.
• Develop internal synergies to make After-Sales a true driver of growth.

Requirements

With a higher education background in technical or commercial fields, you have significant experience in managing an After-Sales activity, industrial services, or maintenance, ideally in the field of special machines or industrial equipment. You have already managed teams and are comfortable with the challenges of commercial development and profit center management.

You know how to build a budget, monitor the profitability of an activity, and unite teams around common objectives. A good technical culture in mechanics, hydraulics, electrotechnics, or automation is expected. Your sense of service, leadership, and entrepreneurial approach will be essential. Proficiency in English is necessary in this international environment.

What we offer

• An operational management position, with real responsibility for the development and performance of a Services activity.
• A technical industrial environment, in contact with international clients and projects.
• The possibility to structure and develop an After-Sales activity with high potential, in direct contact with Management.