Sales Coordinator

Key Responsibilities

Sales & Lead Management

Follow up on sales leads through calls and emails. Contact prospective customers and schedule appointments. Follow up with leads to encourage participation in sales presentations and training programmes. Manage sales leads on behalf of the Sales Manager and sales team. Make calls and coordinate appointments for sales presentations. Support product demonstrations and train relevant team members on online demonstrations.

Customer & Order Coordination

Meet customers after delivery and introduce them to the products. Receive and process new orders and submit them for verification. Coordinate deliveries between the office and customers. Track shipments and follow up until orders are received and acknowledged. Coordinate the return of cancelled orders. Follow up and assist with resolving customer complaints and issues.

Training & Sales Activity Coordination

Coordinate logistics for training, presentations and other sales activities. Arrange travel, accommodation, food, water and other requirements when necessary. Coordinate audio-visual requirements for presentations and training sessions. Organise meetings with the sales team and management. Support visiting management and team members when required.

Requirements

Good communication and interpersonal skills. Strong organisational and coordination skills. Good customer service and follow-up skills. Confident making calls and communicating with customers. Good computer and email skills. Ability to work independently and as part of a team. Ability to manage multiple tasks and meet deadlines. Previous experience in sales, customer service, administration or a similar role will be an advantage.