customer relations clerk

Education:

No degree, certificate or diploma.

Work setting:

• Urban area.
• Willing to relocate.
• Office building.

Tasks:

• Advise clients on advertising or sales promotion strategies.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Maintain records and statistics.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive payments.
• Maintain and manage digital database.
• Answer clients' inquiries and provide information.
• Professionalism in customer service.

Computer and technology knowledge:

• Database software.
• Internet.
• MS Excel.
• MS Outlook.
• MS Windows.
• MS Word.
• Spreadsheet.
• Google Drive.

Security and safety:

• Criminal record check.

Transportation/travel information:

• Own transportation.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Repetitive tasks.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Judgement.
• Ability to multitask.
• Dependability.
• Honesty.
• Quick learner.

Screening questions:

1. Are you available to start on the date listed in the job posting?.
2. Do you have experience working in this field?.

Experience:

7 months to less than 1 year.

Employment terms options:

• Morning.
• Day.

Health benefits:

• Dental plan.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.

Financial benefits:

• Bonus.