Retail Specialist
Company Description Leadway is one of Nigeria’s foremost Non-Banking Financial Services providers, known for customer-centric service, operational excellence, and strong business performance. As a holding company, Leadway operates across Insurance (Life and Non-Life), Pension Funds Administration, Health Management, Asset Management, and Wills and Trusts Management services. Its associate companies include Leadway Assurance, Leadway Pensure, Leadway Health, Leadway Capital and Trusts, Leadway Asset Management, Leadway Properties and Investments, Ankara (HMO Cote D'Ivoire), and Leadwayassurance (Cote D’Ivoire). Leadway serves both individual and corporate clients across major industries such as Construction & Engineering, Manufacturing, Oil & Gas, Shipping, Aviation, Government Agencies, and various Federal and State Ministries and Parastatals, offering diverse opportunities for growth and collaboration.
Role Description The Retail Specialist is a full-time, on-site role based in Lagos, responsible for driving retail sales and delivering an excellent customer experience across Leadway’s products and services. Day-to-day responsibilities include engaging walk-in and referred customers, presenting product options, explaining features and benefits, and guiding customers through the purchase or subscription process. The role involves maintaining up-to-date product knowledge, handling inquiries and complaints professionally, and ensuring high levels of customer satisfaction in line with company standards. The Retail Specialist will also support branch marketing activities, document customer interactions accurately, follow compliance and service protocols, and collaborate with team members to meet individual and branch sales targets.
Qualifications
Strong retail sales skills, with the ability to identify customer needs and recommend suitable products and services. Solid product knowledge across financial services offerings, with willingness to learn and stay current on new and existing products. Proven focus on customer satisfaction, including the ability to build trust, manage expectations, and follow up on customer requests. Excellent communication and customer service skills, with clear spoken and written communication and a professional, empathetic approach. Additional desirable skills: basic numeracy and computer literacy, attention to detail, and ability to work effectively in a fast-paced, target-driven environment. Relevant experience in retail, banking, insurance, or other customer-facing financial services roles is an advantage. Minimum of a relevant diploma or degree in Business, Marketing, Finance, or a related field preferred.
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