IT Service Manager Cloud Delivery (m/f/d)

Every day, our services ensure that everything runs smoothly in our customers' production facilities around the world. We think in terms of solutions and optimise along the entire process - from planning to maintenance, modernisation and digitalisation. As a service specialist in the manufacturing industry, we know that people make the difference. Respect, team spirit and variety define working at Leadec. We are proud of our work - over 22,500 different personalities at more than 350 locations on four continents for over 60 years.

Your tasks

Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure from the network to cloud.

Your tasks Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes Managing tasks: Independent monitoring of contract related and SLA responsibilities Recording conscientiously: Completing and maintaining documentation for cloud topics Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery

Your Profile

Your profile Education: Completed studies in computer science, business informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience) Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes Languages: Conversationally fluent English (C1-C2) as well as German (B1-B2) language skills required Personality: Goal- and solution-oriented way of working as part of a team, analytical approach to challenges, willingness to constantly deal with new technologies

Your Benefits

Your benefits Security: the security of a large, globally active company with high standards for occupational safety Prospects: structured induction into the new area of responsibility, training and further education opportunities, e.g. via our Leadec Campus Remuneration: attractive remuneration commensurate with qualifications Vacation: 30 days vacation entitlement Flexibility: proportionate mobile working and flexible working hours Benefits: "Me@Leadec" makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use) Transparency : easy access to company information and news via our employee app "we.do"

Contact

Tatjana Bieker +4915224839125