Digital Business and Growth Specialist

Responsibilities:

Develop and execute digital growth, customer-acquisition, sales, renewal, and retention strategies.

Identify and develop partnerships with fintechs, payment platforms, e-hailing companies, e-commerce businesses, digital lenders, telecommunications companies, and other digital platforms.

Prepare partnership proposals, business cases, financial projections, commercial offers, and implementation plans.

Coordinate partner negotiations, due diligence, onboarding, system integration, testing, product launch, and performance reviews.

Work with relevant teams to develop simple, affordable microinsurance products embedded within partner platforms and customer journeys.

Manage digital sales campaigns and monitor enrolment, premium collection, policy activation, conversion, renewal, and profitability.

Supervise the IT team, set priorities and service standards, and monitor performance and incident resolution.

Ensure the availability and effective maintenance of systems, networks, applications, digital platforms, and other requisite infrastructure.

Coordinate technology vendors, API integrations, cybersecurity, data protection, backups, and business-continuity arrangements.

Analyse digital sales, partnership, customer, and system-performance data and recommend improvements.

Prepare management reports and escalate significant commercial, operational, technology, and compliance risks.

Requirements:

Minimum of an HND in Information Technology, Computer Science, Business Administration, Marketing, Finance, Insurance, or a related field. A master's degree is an advantage Minimum of 3–5 years’ experience in digital business, partnerships, technology management, fintech, insurance, e-commerce, or financial services. Experience supervising IT personnel or coordinating infrastructure, digital integrations, technology vendors, and related projects. Strong knowledge of digital sales, partnership development, data analysis, project coordination, cybersecurity, and data protection. Excellent commercial, leadership, negotiation, communication, and problem-solving skills.

Key Performance Indicators:

Digital premium and revenue growth.

Policies sold through digital channels.

Partnerships signed and activated.

Customer acquisition, conversion, renewal, and retention.

System availability and transaction-success rates.

IT incident-resolution and project-delivery time.

Timely availability of infrastructure for business initiatives.

Customer and partner satisfaction.