Customer Relations Officer (M/F)

Camping Le Vieux Port in Messanges is looking for a Customer Relations Officer (M/F) to join its teams. At the heart of the holidaymaker experience, they ensure a warm welcome and personalized service throughout the stay, while contributing to quality and customer satisfaction.

YOUR MISSIONS

Customer Experience & Satisfaction

• Welcome and assist customers with premium, proactive, and personalized service.
• Respond to requests and handle complaints with empathy, efficiency, and responsiveness.
• Meet with holidaymakers throughout their stay to gather feedback and anticipate their needs.
• Ensure compliance with quality standards and perform regular on-site checks.
• Analyze customer feedback and propose improvement actions.
• Ensure follow-up with seasonal customers and contribute to their loyalty.
• Collaborate with the various campsite departments to guarantee an optimal customer experience.

Security & Seasonal Management

• Actively participate in the application of security procedures and the management of emergency situations.
• Act as a liaison with the prevention/security provider and participate in daily follow-up meetings.
• Facilitate the intervention of emergency services and ensure rapid transmission of information to management.
• Participate in the logistical follow-up of stays: deliveries, stocks, linen, bracelets, and equipment.

Business Development & Mobil-home Sales

• Welcome, advise, and assist prospects in their purchase project.
• Identify their needs and budget in order to build tailored proposals.
• Participate in commercial events and prospecting actions.
• Ensure follow-up of the sales project, from order to the installation of the mobil-home.
• Coordinate the various stakeholders and service providers and act as the client's primary contact.
• Monitor deliveries, stocks, and any unforeseen issues related to sales and after-sales service.
• Conduct market monitoring on developments in the outdoor hospitality and leisure residence markets.

REQUIRED PROFILE

• Excellent interpersonal skills, with a true sense of customer service and holidaymaker satisfaction.
• Organized, rigorous, reactive, and capable of managing multiple subjects in parallel.
• Adaptable and comfortable in a seasonal and fast-paced environment.
• Capable of managing sensitive situations, complaints, and peak activity periods with calmness and efficiency.
• Possessing a good team spirit and capable of working with many different interlocutors.
• Comfortable with sales techniques, negotiation, and project follow-up.
• Proficiency in IT tools and the ability to ensure administrative and logistical follow-up.
• Bac +2/3 degree in hospitality, tourism, commerce, communication, or customer relations.
• Minimum 2 years of experience in customer management, ideally in a B2C environment.
• Proficiency in several languages: English and Spanish.
• Driving license (Permis B) mandatory. Position does not include accommodation.

JOB CONDITIONS

• CDI 35 hours
• €2,200 gross monthly + bonus on mobil-home sales
• Specifics: work on weekends and public holidays, with the possibility of on-call duties in the evening until 11:00 PM, which are paid.

Are you looking for a versatile and operational position, combining customer relations, seasonal management, security, and business development? Join us!