service centre manager – retail

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Retail business.

Tasks:

• Direct and control daily operations .
• Evaluate daily operations .
• Plan and organize daily operations.
• Manage staff and assign duties.
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales.
• Determine merchandise and services to be sold.
• Implement price and credits policies.
• Locate, select and procure merchandise for resale.
• Develop and implement marketing strategies.
• Plan budgets and monitor revenues and expenses.
• Determine staffing requirements.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Recruit, hire and supervise staff and/or volunteers.
• Conduct performance reviews.
• Supervise office and volunteer staff.

Supervision:

5-10 people.

Area of specialization:

Operations management.

Personal suitability:

• Adaptability.
• Analytical.
• Collaborative.
• Creativity.
• Energetic.
• Hardworking.
• Integrity.
• Proactive.
• Time management.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.

Employment terms options:

Evening.

Experience:

2 years to less than 3 years.

Employment terms options:

Morning. Day. Overtime required.

Green job:

Involves duties and responsibilities that lead to positive environmental outcomes.

Health benefits:

Health care plan.

Financial benefits:

Commission.

Long term benefits:

Long-term care insurance.