Sales Coordinator (M/F)

Job Description:

Reporting directly to the Sales Director, you will be the administrative conductor of Customer Quality requests, acting as the central point of contact between customers, sales representatives, and Quality experts;

YOUR MISSIONS

You are at the heart of exchanges between customers, sales representatives, and Quality teams; you will perform varied missions combining customer relations, document management, cross-functional coordination, and continuous improvement, with high visibility within the Sales Department.

CENTRALIZING AND RELIABILITY OF QUALITY INFORMATION***Gather, verify, and transmit documents requested by customers: technical data sheets, certifications, certificates, shelf-life extensions, while guaranteeing the compliance and reliability of information.

• * Complete and ensure the documentary follow-up of specifications, questionnaires, quality frameworks, and customer portals.
• * Control the consistency of information, ensure document management, and ensure the updating of documents.

COORDINATING CUSTOMER REQUESTS FROM A TO Z***Act as a customer interface and sales support by identifying necessary information and coordinating the relevant departments: Quality, CSR, Packaging, Logistics, Supply Chain, or Marketing.

• * Follow up with various stakeholders and ensure the cross-functional coordination of files until their closure.
• * Guarantee rigorous follow-up of requests, respect for deadlines, and the quality of customer relations.

SECURING THE FOLLOW-UP OF COMPLAINTS, QUALITY INCIDENTS, AND CUSTOMER AUDITS***Record the management of customer complaints in connection with the Customer Service and Quality departments.

• * Collect the elements necessary for processing complaints and guarantee complete files.
• * Format and transmit responses validated by the competent teams.
• * Ensure the administrative preparation and follow-up of customer audits, as well as the main quality frameworks (IFS, BRC). Ensure the administrative follow-up of product alerts, associated action plans, and contribute to compliance with quality requirements.

MAKING FOLLOW-UP SIMPLE, FLUID & RELIABLE***Update dashboards, activity indicators, and ensure quality reporting.

• * Alert in case of delay, missing information, or difficulty.
• * Ensure regular reporting on files and the smooth flow of information.
• * Participate in the improvement of models, tools, and procedures used to process customer quality requests.

Profile Description:

YOUR PROFILE

With a Bac +2/3 degree in Administrative Management or experience in Food Quality, Bio-industries. But beyond the technical aspects, we are primarily looking for someone who loves to coordinate, communicate, and find solutions.

You are organized, rigorous, and reactive, comfortable with very different stakeholders, endowed with a true sense of customer service, capable of working cross-functionally and managing several requests simultaneously, and comfortable in English, both written and spoken.

CONDITIONS & BENEFITS***CDI - position to be filled as soon as possible

• * Remuneration: according to profile + €2K annual bonus
• * Teleworking up to 2 days/week after integration
• * Participation, profit-sharing, PEE, Mutuelle & life insurance
• * Structured, collaborative, and evolving environment
• * Integration program planned
• * Mobility indispensable (site not served by public transport)