Receptionist Fixed-Term Contract M/F (M/F)

Job Description:

Perched on the heights of Mougins, Le Mas Candille is an iconic 5-star establishment on the Côte d'Azur, blending elegance and art de vivre. Entirely redesigned by architect Hugo Toro, it offers 46 rooms and suites, a Clarins spa, two restaurants, two swimming pools, and a park with views over the Grasse countryside.

As part of its development, the hotel is looking for a Receptionist M/F.

Job Description

Profile Sought

Excellent command of English, a second foreign language is a significant asset Methodical, disciplined, and possessing a keen sense of organization Great capacity for listening and understanding client satisfaction levels Very good oral and written communication skills, ability to transmit essential information to management Sense of responsibility and reliability in the execution of tasks Behavior and presentation in line with the requirements of a 5-star establishment Taste for teamwork, collaborative spirit, and availability Interpersonal skills

Politeness, courtesy, self-control, discretion Rigor and a sense of doing a job well Autonomy and ability to take initiative Irreproachable presentation Ability to manage multiple requests simultaneously Excellent memory for faces and names to personalize the welcome Versatility and solidarity with other departments Main Activities

Strictly respect hotel procedures and service standards Ensure the physical welcome of guests from the hotel, the spa, and the restaurants, as well as external visitors Manage arrivals and departures: check-in, handing over keys, escorting to the room Effectively inform guests about services, local activities, and internal offerings Memorize and record guest habits in the Cardex to personalize future stays Take complaints into account, transmit them quickly to management, and handle disputes with professionalism and courtesy Maintain quality relationships with external service providers, particularly the concierge Respond to emails as promptly as possible Process payments for resident and non-resident guests Optimize reservations for the hotel, the spa, and the restaurants Be responsible for the cash register, safe keys, and the master key Manage unforeseen situations with calmness and efficiency Participate in the continuous improvement of products, services, and procedures Promote and encourage versatility within the team