Customer Service Officer
Job Description & Requirements
We are looking for enthusiastic and hard-working individual to join our team.
- Respond to customer requests, complaints and inquiries via phone, email, CRM system and other sources professionally and in a timely manner.
- Provide client information about the services and obtain details of complaints.
- Keep records of customer interactions and transactions, recording details and enquiries, complaints and comments, as well as actions into the CRM system.
- Follow up the sale leads and defect list (if any)
- Arrange New Appointment and Defects with client and the respective department for site inspection
- Assist in preparation of Quotation for Client
- Follow up quotations, confirmations and payment status with client
- Maintain open communication with clients for unpaid invoices and duly inform the Sales department when payment is overdue
- Preparation of sale and sale-related reports on timely basis
- Any other Ad Hoc duties
Job Requirements:
- Good communication skills
- Good command of written and spoken English.
- Good interpersonal skills
- Ability to listen and active problem-solving skills
- Able to handle pressure
Benefits
- Rate $15 - $22/hr
- Incentives
- Staff Training
- Flexible working hours
- Part time (Minimum 5 hours daily within working hours from Mon -Fri)