Credit and Loan Recovery Officer

Sage MFB, the sister company of Finesse Capital is a forward-thinking Investment Management Company committed to delivering innovative, reliable, and customer-centric Investment Management solutions. We operate with a strong focus on excellence, integrity, and professionalism, providing tailored services that meet the evolving needs of individuals, businesses, and corporate clients.

At our organization, we take pride in fostering a culture of accountability, collaboration, and continuous improvement. Our team is driven by high standards, ethical practices, and a shared commitment to creating long-term value for our clients and stakeholders. We encourage innovation, professional growth, and performance excellence, ensuring that our people are empowered to thrive in a dynamic investment management environment.

ROLE SUMMARY

The Credit and Loan Recovery Officer is responsible for managing the Bank's delinquent loan portfolio, recovering outstanding debts from defaulting customers, and supporting the credit team in loan monitoring and portfolio quality management. This role combines field-based recovery activities with credit administration support to minimize the Bank's Portfolio at Risk (PAR) and Non-Performing Loans (NPLs), in compliance with CBN regulatory guidelines and the Bank's ethical recovery standards.

DUTIES & RESPONSIBILITIES

Loan Recovery and Collections

• Identify and contact customers with overdue payments via phone calls, SMS, emails, demand letters, and in-person field visits to negotiate repayment plans and recover outstanding debts
• Develop, implement, and manage effective recovery strategies for delinquent loans on a case-by-case basis

• Negotiate feasible repayment plans with defaulting customers that align with their financial situations while ensuring compliance with Bank policies

· Initiate demand and reminder letters to all defaulting customers

· Conduct field visits to locate and meet with delinquent customers, including skip tracing where necessary

· Escalate chronic or high-risk delinquent accounts to the Head of Credit for advanced recovery or legal action

· Coordinate with external solicitors and court bailiffs on cases referred for legal action

· Manage asset seizures and repossession in line with the Bank's processes and procedures

· Ensure all recovery activities are properly documented and that recovery escalation processes are adhered to.

Credit Administration and Monitoring

· Review credit files for proper documentation and monitoring

• Follow up with customers ahead of repayment due dates to encourage timely payments and prevent default

· Monitor assigned loan portfolios to ensure timely repayment of installments

· Identify early warning signals of potential default and take proactive corrective actions

· Maintain accurate records of loan balances, repayments, arrears, and outstanding obligations

· Obtain background information on all loans and customers assigned to the Recovery Team.

Loan Verification

· Conduct verification of loan applicants and existing customers as required

• Verify customer information and documentation to ensure accuracy and detect inconsistencies or fraudulent documents

· Provide on-the-ground field support for loan verification activities.

Reporting and Documentation

· Prepare and submit daily, weekly, and monthly reports on recovery performance, delinquency trends, and risk exposure

· Maintain up-to-date records of all customer interactions and collection activities in the loan management system

• Prepare daily call memos and progress reports on negotiations with debtors regarding repayment of indebtedness

· Report progress against targets to the Head of Credit and Marketing

· Document all recovery efforts and maintain comprehensive records of customer discussions.

Compliance and Ethics

· Ensure 100% compliance with all internal policies, procedures, and regulatory guidelines across collection activities

· Comply with CBN guidelines for ethical debt collection practices

· Maintain confidentiality while handling customer enquiries and information

· Deliver high-quality, responsive, and professional service during the recovery process that reflects the Bank's ethical conduct

• Adhere strictly to regulatory and internal compliance standards, including data privacy and customer communication policies.

Collaboration and Support

• Work closely with the Credit Risk, Customer Support, and Marketing teams to ensure smooth loan recovery and portfolio performance

· Monitor Loan Officers to ensure loans booked by them are fully recovered

· Support branch staff on best practices in the recovery of delinquent loans

· Provide feedback and insights to management on default patterns and potential process improvements

· Liaise with external collection agents or partners, ensuring alignment with the Bank's recovery strategy and ethics

CANDIDATE PROFILE

EDUCATIONAL QUALIFICATION

Bachelor's degree, or HND in Finance, Banking, Economics, Accounting, Business Administration, Law, or a related discipline. MCP qualification is an added advantage.

QUALIFICATION AND EXPERIENCE

· 1–3 years of experience in debt collection, loan recovery, credit administration, or microfinance operations.

KEY SOFT SKILLS AND ATTRIBUTES

· Excellent negotiation, persuasion, and interpersonal skills; ability to negotiate payment plans and settle debts

· Strong verbal and written communication skills; clear and professional customer interaction

· Crucial for spotting inconsistencies, fraudulent documents, or inaccurate data

· Ability to handle sensitive, personal, or financial data securely and ethically

HOW TO APPLY

Intrested and qualified candidates should send their CV to amara.nellie@le-finesse.com and use the job title as the subject of the email.

<