Customer Success Executive

At LCentral, we don’t just teach English. We build children’s confidence — and we build parents’ trust. We are looking for someone who genuinely enjoys serving people, keeping things organised, and being the steady, cheerful presence in a busy centre. If you are responsible, warm, and take pride in doing things properly — we’d love to meet you. What You’ll Be Doing You’ll be the person parents see and speak to first — and the one they remember. Your role includes: Welcoming parents and students with warmth and clarity

Explaining programmes and schedules confidently

Managing enrolments, payments, and documentation carefully

Handling calls, messages, and enquiries promptly

Supporting daily centre operations to keep things running smoothly

Assisting with parent communication and follow-ups

This role is important. You are not “just admin” — you are part of the parent experience. We’re Looking For Someone Who Is: Naturally cheerful and friendly (but still professional)

Responsible and dependable

Organised and detail-oriented

Calm when handling questions or concerns

Willing to learn and improve

Comfortable interacting with both English and Chinese-speaking parents

Looking for a stable, long-term role (minimum 1 year commitment)

Experience in customer service, retail, hospitality, childcare or education centres is a plus — but attitude matters more than experience. Why Join LCentral? Meaningful work in a children-focused environment

A supportive team that values professionalism

Clear structure and expectations

A stable role with room to grow

Work Schedule Weekdays: 1:00 PM – 9:00 PM Weekends: 8:45 AM – 6:30 PM (Weekend availability required) Job summary You’ll be the person parents see and speak to first — and the one they remember. This role is important. You are part of the parent experience.