loan recovery team lead

Responsibilities:

Lead, supervise, and support a team of loan collectors. Monitor daily collection activities and ensure targets are met. Track collectors’ performance and provide coaching where necessary. Prepare daily, weekly, and monthly performance reports. Handle escalated customer issues and repayment negotiations. Ensure compliance with company policies and collection procedures. Conduct team meetings and performance reviews. Train and mentor new collection staff.

Requirements:

Minimum of an ond in any discipline. 1–2 years of experience in debt recovery, collections, or a related field. Previous team leadership experience is an added advantage. Strong communication, negotiation, and leadership skills. Ability to work under pressure and meet collection targets. Proficiency in Microsoft Excel and reporting tools.