AERONAUTICS CUSTOMER QUALITY REFERENT (M/F)

You will work under the responsibility of the Quality Manager and will be the primary contact for Customers for all quality aspects. You will intervene on missions both externally and internally, including:

• Ensuring the interface and complete management of the Customer Quality relationship (Visit, Audit, Crisis).
• Analyzing and solving Customer issues (action plans aimed at providing the required solutions).
• Communicating action plans and their progress to customers.
• Managing external deviation requests (drafting them, communicating them, and ensuring follow-up with the customer).
• Monitoring indicators by collaborating with Customers and contributing to the progress plan.
• Managing change requests for products in series production (if applicable).
• Leading the processing of Customer complaints (and their feedback if applicable) by organizing weekly customer quality reviews with the Production Unit quality managers.
• Ensuring the follow-up of corrective actions, their effectiveness, and the closing of the file.
• Ensuring communication and awareness of internal stakeholders regarding Customer perception, such as: In direct interface with site directors, industrial quality managers, and UAP quality managers, guaranteeing the processing of customer complaints at the appropriate hierarchical level.

Profile: Engineering degree or master's degree with at least 2 years of experience in the aeronautics field, or holder of at least a Bac +2 with at least 5 years of experience in Quality, Production, or Technical. 1 - Technical skills: Good knowledge of ISO 9001 and EN9100 quality standards. Knowledge of customer quality frameworks: Airbus, Dassault, Stelia, Daher, Bombardier, etc. Mastery of quality tools:

• problem-solving methodologies (8D, 5P, 5M, QRQC),
• capability study,
• audits,
• risk analyses (AMDEC)
• Management of "quality escapes" (NOE)

2 - IT skills: Mastery of office tools: Excel, Word, PowerPoint. Ease in producing quality documents, reports, and presentations. 3 - Linguistic skills: Good level of English required, particularly in writing for technical documentation and exchanges with international customers or partners. 4 - Expected personal qualities: Rigor, analytical spirit, autonomy, and ability to propose solutions. Ability to work transversally with different departments. Good interpersonal skills, ability to communicate effectively both orally and in writing. Ability to communicate effectively with customers, even in sensitive situations, with calmness, patience, and professionalism.