Configuration Technician

Responsibilities: Configure, image, and deploy laptops, desktops, and server systems in accordance with organizational standards

Install and configure operating systems (Windows, Linux, or others as required)

Load and verify software applications, patches, and updates

Perform system imaging using tools such as SCCM, MDT, or similar deployment platforms

Conduct hardware and software diagnostics to ensure proper functionality prior to deployment

Maintain accurate records of configurations, asset tags, and system details

Troubleshoot configuration and imaging issues and escalate when necessary

Follow detailed work instructions, standard operating procedures, and quality guidelines

Ensure compliance with cybersecurity and data protection policies

Assist with inventory management, including receiving, staging, and tracking IT equipment

Support continuous improvement initiatives to enhance imaging and configuration efficiency