IT Infrastructure Support Lead

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development

Coordinate the daily support workload, setting priorities and assigning work across the team

Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned

Escalate unresolved or complex issues through the appropriate channels when needed

Oversee user onboarding and offboarding activities

Organise the preparation and delivery of workstations, laptops, and other IT equipment

Use Microsoft Intune for device management and application deployment across the organisation

Maintain the global IT asset inventory

Track software licence allocation and keep licence records accurate

Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures

Provide training and technical guidance to the Support Team on IT operational systems and procedures

Take part in the change management process

Support backup management, disaster recovery, and business continuity procedures

Keep monitoring systems running to help ensure system availability and reliability

Contribute to IT infrastructure upgrades and migrations

Ensure the team follows IT security standards and best practices

Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development

Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality

Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy

Proficiency administering Google Workspace, including user accounts, groups, access, and core services

Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment

A track record of coordinating user onboarding, offboarding, and IT equipment deployment

Background managing IT asset inventories and software licence records

Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management

Good understanding of IT security standards and best practices

Strong organisational skills and the ability to manage multiple priorities

Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users

Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves Exposure to infrastructure monitoring platforms

A track record of supporting teams across multiple international locations and time zones

Experience supporting Perforce Helix Core and P4V

Familiarity with enterprise backup platforms

Comfort using PowerShell or other scripting tools to automate support and administrative tasks

Background in large-scale migration projects and operating system upgrades

Working knowledge of Windows, Linux, and macOS environments

What We Offer An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel

An open, collaborative environment where ideas are welcome and encouraged

A managerial team consisting of highly experienced game developers at the top of their fields

Sharing hobbies and passions with like-minded colleagues

Inclusive environment with many activities organized by the studios or the employees

Commitment to making the best game possible for the fans, including listening to community feedback