front desk hotel clerk

Education:

Secondary (high) school graduation certificate.

Work setting:

Hotel, motel, resort.

Tasks:

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay telephone calls and messages.
• Respond to complaints of guests.
• Answer clients' inquiries and provide information.
• Greet customers.
• Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems.

Experience:

No experience (will train).

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
• Supports newcomers and/or refugees with foreign credential recognition.

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .
• Facilitates access to Elders who can offer support and guidance to Indigenous workers .