Field Service Engineer (m/f/d)
Introduction
Lam Research GmbH is a world-leading provider of innovative solutions for the semiconductor industry. The company develops and manufactures highly complex equipment and technologies used in chip production. With a strong focus on quality, precision, and technological progress, Lam Research supports the manufacturing of state-of-the-art semiconductor products that are indispensable in numerous electronic devices. Close cooperation with customers and partners, as well as continuous research and development, characterize the company. We offer you the opportunity to become part of a dynamic team that drives technological innovation. Exciting challenges, further training, and an environment where your commitment is valued await you. Apply now and shape the future of semiconductor technology with us!
Tasks
What you’ll do Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Maintain records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Transparently discuss opportunities and challenges with customer to increase trust. Update customer on status of Lam tools as needed.
Profile
Who we’re looking for Minimum Qualifications: Technical Degree/Diploma/Bachelor’s degree in Microelectronics, Mechanical Engineering, Mechatronics, Electrical Engineering or related technical field with 2+ years of experience; or an advanced degree without experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a cleanroom environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently (up to 80%), Europe wide and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Due to work assignments in various European Union countries, EU passport is required. Preferred qualifications Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment, either in ETCH, Thin-Film Deposition or Wafer cleaning area is a plus. Communication skills, both written and verbal, in English. Basic communication skills in German language. Foundational analytical and problem-solving skills.
Further Information
As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to our installation team for the EMEA (Europe Middle East Asia) region.