Operations Manager

Responsibilities:

Act as the founder's central communication hub, translating their vision into actionable briefs for the team, and providing responsive day-to-day support. Manage the founder's calendar, correspondence, meetings, and call bookings, and organize digital filing systems to streamline daily operations. Maintain and update financial spreadsheets to accurately track budgets and project expenses. Manage the content team to keep assets on schedule, review deliverables for quality, and ensure approved content is published on time using Zoho and Slack Build and maintain automated email sequences in GoHighLevel (GHL), including cold outreach and post-call nurture workflows. Train and monitor the communication bot using incoming messages to keep it running smoothly and ensure no potential leads are missed. Build and maintain automated email sequences in GoHighLevel (GHL), including cold outreach and post-call nurture workflows. Lead a weekly operations meeting to identify bottlenecks, improve automation, and drive team adoption of systems and CRM tools. Monitor emails and GHL for messages from clients and prospects, assist with deliverables, and maintain strong client relationships.

Requirements:

Bachelor's degree in Business Administration, Management, or a related field Minimum of 3 years of experience in an Operations, Project Management, Client Success, or similar role. Experience supporting a founder or senior executive is an advantage. Hands-on experience building CRM and email automation workflows, preferably in GoHighLevel. Strong organizational, communication, team coordination, and follow-through skills. Proactive, resourceful, and able to manage multiple priorities with minimal supervision. Sound judgment, attention to detail, and ability to handle confidential information discreetly. Proficiency in GoHighLevel, Zoho, Slack, and spreadsheet tools; familiarity with AI tools is an advantage.