Account Manager France -CDI- M/F

Who we are For over 170 years, Lagardère Travel Retail has offered a unique experience serving our travelers and partners. We design and operate retail and foodservice offerings in mobility hubs to enrich the traveler experience, around three activities: Travel Essentials, Duty Free & Fashion, and Foodservice. Present in more than 50 countries with 5,000 points of sale, we generate 8 billion euros in turnover and rely on the commitment of 29,000 employees worldwide. A subsidiary of the Louis Hachette Group (via the Lagardère group), listed on Euronext Growth, we combine the power of an international group with local expertise, close to territories and travelers.

Why join us You will evolve in a multicultural and dynamic environment, within a global headquarters at the heart of strategic decisions. Joining Lagardère Travel Retail means joining an international group in full transformation, combining growth, development, and sustainable ambition through the PEPS program.

Your role The Account Manager France or Key Account Manager France is responsible for managing all projects entrusted to the Concepts, Design & Construction department by the 2 France networks (20 airports). Their responsibilities are to define the quantitative and qualitative objectives of the program, define the resources and organization necessary for the success of this same program, manage the program, and evaluate its performance after delivery.

Your missions Management: -Manage a team of project managers

Network relationship management: -Develop and maintain strong relationships with the France network (Paris, Regions), ensuring a deep understanding of needs and objectives -Be the main point of contact for all network requests -Centralize and evaluate all network requests in order to provide appropriate solutions.

Internal coordination within the Concepts, Design & Construction department -Consolidate and communicate key information for decision-making (budget, deadlines, risks, resources, workloads...) -Ensure the transmission of operational requests to project managers and the PMO unit -Collaborate with project managers and the PMO unit to ensure the alignment of project prioritization with network expectations -Ensure regular project monitoring, facilitating proactive problem and risk resolution or Facilitate communication between networks and the Concepts, Design & Construction teams

Business development -Measure and manage customer (network) satisfaction -Identify and report new business opportunities to the network -Identify needs regarding innovation and cultural adaptation of each entity within the network. -Creation of business activity reporting -Perform analyses related to business activities on the France networks that can feed future calls for tender

Profile sought -Bac +5, Master's in a commercial, marketing, technical, or scientific specialty, business school degree, or Engineering school degree -8 to 10 years of experience in similar roles -Mastery of commercial negotiation, knowledge of commercial offer writing techniques, key account management skills, clients -Adaptability, commercial skills, interpersonal skills, decision-making ability, synthesis and analytical skills -Curiosity and initiative -Experience in key account management -Mastery of project management techniques (specifications, expression of needs, planning) -Fluent English written and oral, proficiency in another language will be a plus

What we offer At Lagardère Travel Retail, we ensure an attractive and balanced working environment:

• Fixed remuneration + annual bonus + profit sharing + employee savings
• 25 days of paid leave + 12 RTT
• Teleworking: up to 2 days per week + 12 additional days per year (after validation of the probation period)
• Well-being: Wellpass subscription, company clubs (running, sophrology...)
• 6-month integration path, internal and international mobility, training and development programs
• Company restaurant, 75% coverage of the Pass Navigo
• And much more...

Our diversity & inclusion commitment At Lagardère Travel Retail, we are convinced that diversity and inclusion are essential levers for performance and innovation. We are committed to creating a work environment where everyone can be themselves, develop their potential, and evolve in a respectful, equitable, and inclusive framework. All applications are examined with the same attention, regardless of background, in respect of equal opportunity.

The recruitment process HR Interview Interview with the manager A final exchange with the N+2

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