IT POS Analyst - CDI - M/F

Who we are For over 170 years, Lagardère Travel Retail has offered a unique experience serving our travelers and partners. We design and operate retail and food offerings in mobility hubs to enrich the traveler experience, around three activities: Travel Essentials, Duty Free & Fashion, and Foodservice. Present in more than 50 countries with 5,000 points of sale, we generate 8 billion euros in turnover and rely on the commitment of 29,000 employees worldwide. A subsidiary of the Louis Hachette Group (via the Lagardère Group), listed on Euronext Growth, we combine the power of an international group with local expertise, closest to territories and travelers.

Why join us You will evolve in a multicultural and dynamic environment, within a global headquarters at the heart of strategic decisions. Joining Lagardère Travel Retail means joining an international group in full transformation, combining growth, development, and sustainable ambition through the PEPS program.

Your role Reporting to the Direction des Systèmes d’Information of Lagardère Travel Retail, you will join the IT & Master Data team. Within the Point of Sales Operations (POS) support team, you will work on all IT tools used in stores (checkout systems, payment systems, mobility, electronic labels), in an international and demanding environment. You will provide user support, transfer knowledge to local IT teams, and actively participate in the continuous improvement of service quality as well as deployment projects for checkout solutions.

Your missions Support & Operation of POS solutions Ensure level 2 IT support for tools used in stores: checkout, payment systems, mobility, and electronic labels

Intervene primarily via remote access and act as the escalation point for level 1 support teams and country IT Managers

Guarantee service quality across an international scope (approximately 30 countries – EMEA, ASPAC, LATAM)

Incident, Problem, and Change Management Handle N2 / N3 incidents, analyze root causes (logs, data, configuration), and ensure their resolution

Identify recurring incidents within a Problem Management and continuous improvement logic

Configure new stores, participate in monthly release deployments, and POS projects (Change Management)

Knowledge Management & Continuous Improvement Feed and maintain the knowledge base (Confluence) intended for N1 and N2 support

Formalize configuration, incident resolution, and troubleshooting procedures

Contribute to process optimization and raising the maturity level of POS support

Cross-functional Coordination & Collaboration Interact with IT POS, SAP, Systems, Networks teams, Business teams (items, rates, promotions), and the Digital team

Collaborate closely with local IT Managers and country service providers

Ensure follow-up of maintenance operations, proactive performance monitoring, and alert processing

Profile sought You have a degree from a Bac +2 or higher program

You have solid experience in a Retail environment, with exposure to one or more checkout systems (POS)

You have worked in IT support and/or project management contexts, ideally in an international environment

You are rigorous, methodical, and autonomous, with strong analytical and synthesis skills

Knowledge of retail in an airport environment is a real asset

You are proficient in English, both written and spoken (fluent level)

You are comfortable with remote access (TeamViewer)

You have good knowledge of systems and networks (Windows 10/11 Pro, Intunes, IP configuration, DHCP, Meraki)

You master checkout / POS environments (cash register hardware and software, SCO, SOK, KDS, TPE/EFT, payment methods), knowledge of TCPOS is a plus

You have writing skills to document incidents, update tickets, and formalize procedures

What we offer At Lagardère Travel Retail, we strive to offer an attractive and balanced working environment:

• Fixed salary + annual bonus + profit sharing + employee savings
• 25 days of paid leave + 12 RTT
• Teleworking: up to 2 days per week + 12 additional days per year (after validation of the trial period)
• Well-being: Wellpass subscription, company clubs (running, sophrology…)
• 6-month integration path, internal and international mobility, training and development programs
• Company restaurant, 75% coverage of the Pass Navigo
• And much more…

Our Diversity & Inclusion commitment At Lagardère Travel Retail, we are convinced that diversity and inclusion are essential levers for performance and innovation. We are committed to creating a working environment where everyone can be themselves, develop their potential, and evolve in a respectful, equitable, and inclusive framework. All applications are examined with the same attention, regardless of background, in respect of equal opportunity.

The recruitment process HR Interview Interview with the manager A final exchange with the N+2 We are committed to keeping you informed at every stage of the process. Join us and become a part of “Career Connected”.