Digital Support and Development Engineer - CDI - M/F

Who we are For over 170 years, Lagardère Travel Retail has offered a unique experience serving our travelers and partners. We design and operate retail and foodservice offers in mobility hubs, in order to enrich the traveler experience, around three activities: Travel Essentials, Duty Free & Fashion and Foodservice. Present in more than 50 countries with 5,000 points of sale, we generate 8 billion euros in turnover and rely on the commitment of 29,000 employees worldwide. A subsidiary of the Louis Hachette Group (via the Lagardère group), listed on Euronext Growth, we combine the strength of an international group with local expertise, closest to territories and travelers.

Why join us You will evolve in a multicultural and dynamic environment, within a global headquarters at the heart of strategic decisions. Joining Lagardère Travel Retail means joining an international group in full transformation, combining growth, development, and sustainable ambition with the PEPS program.

Your role Within the Digital Department, you will join the technical team in charge of a strategic e-commerce and omnichannel ecosystem. You will ensure the operational maintenance of existing applications and flows while contributing to their continuous improvement and evolution. You will guarantee the reliability and performance of digital systems while actively participating in technical projects that support the development of our e-commerce activities.

Your missions Ensure the proper functioning of applications and flows

• You monitor the functioning of applications, interfaces, and exchange flows between systems.
• You analyze, qualify, and handle production incidents as well as alerts reported by supervision tools.
• You identify the root causes of anomalies through the analysis of logs, data, and inter-applicative exchanges.
• You correct data, restart flows, and coordinate the necessary actions until their complete resolution.
• You support internal users, subsidiaries, and marketplace partners in handling their requests.
• You document encountered incidents as well as the solutions implemented.

Develop and evolve digital tools

• You perform application fixes and develop evolutions for internal tools.
• You participate in the continuous improvement of the ETL, the OMS, and the back-offices developed in-house.
• You develop scripts, automations, and tools to improve operational efficiency.
• You optimize supervision, alerting, and diagnostic mechanisms.
• You contribute to the creation of new tools as part of projects led by the digital team.

Participate in technical projects

• You contribute to the technical analysis of needs and the identification of impacts on the existing ecosystem.
• You participate in evolution projects for the e-commerce platform and associated applications.
• You carry out the developments entrusted to you and ensure their integration into the information system.
• You collaborate with business teams, the DSI, external partners, and our development agency.
• You ensure the monitoring of production releases and communicate regularly on the progress of the work.

Test and validate evolutions

• You perform technical tests related to your developments.
• You participate in the validation of developments carried out by our external partners.
• You prepare the datasets necessary for test campaigns.
• You identify anomalies, follow their correction, and perform post-deployment controls.
• You contribute to securing production releases by validating the technical quality of deliverables.

Sustainably improve the run

• You identify recurring incidents and low-value-added manual operations.
• You search for the root causes of malfunctions in order to implement sustainable solutions.
• You propose and implement automations to improve process reliability.
• You improve supervision tools, alerts, and consistency checks.
• You actively contribute to the performance and overall reliability of our digital ecosystem.

Profile sought You have a degree in computer science or have equivalent experience.

• Ideally, you can demonstrate a first successful experience in application development, technical support, or information systems.
• You are comfortable with incident analysis, root cause searching, and solving complex problems.
• You possess knowledge in development, application maintenance, APIs, and exchanges between systems.
• You are able to analyze logs, data flows, and technical interfaces.
• You enjoy e-commerce and omnichannel environments as well as interactions with multiple technical and business stakeholders.
• Experience with an ETL, an OMS, an e-commerce platform, marketplace flows, or ERP interfaces is a real asset.
• Knowledge of Adobe Commerce is appreciated but not essential.
• You are rigorous, curious, autonomous, and enjoy dynamic environments where priorities can change quickly.
• Professional English allows you to communicate in an international context.

What we offer At Lagardère Travel Retail, we strive to offer an attractive and balanced working environment:

• Fixed remuneration + annual bonus + profit sharing + employee savings
• 25 paid holidays + 12 RTT

• Remote work: up to 2 days per week + 12 additional days per year (after validation of the trial period)
• Well-being: Wellpass subscription, company clubs (running, sophrology...)
• 6-month integration path, internal and international mobility, training and development programs
• Company restaurant, 75% coverage of the Pass Navigo
• And much more...

Our diversity & inclusion commitment At Lagardère Travel Retail, we are convinced that diversity and inclusion are essential levers for performance and innovation. We are committed to creating a working environment where everyone can be themselves, develop their potential, and evolve in a respectful, equitable, and inclusive framework. All applications are examined with the same attention, regardless of background, in respect of equal opportunity.

The recruitment process HR interview Interview with the manager A final exchange with the N+2

We are committed to keeping you informed at each step of the process. Join us and become a part of “Career Connected”.