Customer Care

About the company

Labora Duta Anugrah is seeking a dedicated individual to join our growing team in Kelapa Dua, Kab. Tangerang, Banten, Indonesia, as we continue to expand our operations and enhance our service delivery standards. We are looking for a passionate professional who thrives in a dynamic environment and is eager to contribute to our mission of providing exceptional support to our clients. This role offers an excellent opportunity for career growth within a supportive company culture that values employee development and customer satisfaction, making it an ideal position for those ready to make a meaningful impact in their professional journey.

Your tasks

As a Customer Care representative, you will serve as the primary point of contact for our clients, ensuring that every interaction reflects our commitment to quality and professionalism. Your key responsibilities will include addressing customer inquiries promptly and accurately, resolving issues with empathy and efficiency, and maintaining detailed records of all communications to ensure seamless follow-up. You will also collaborate with internal teams to streamline processes and improve overall customer experience, requiring strong attention to detail and the ability to manage multiple tasks effectively while maintaining a positive and helpful demeanor at all times.

Requirements

We welcome applications from candidates who possess a high school diploma or vocational high school education (SMA/SMK) and have between one and three years of relevant experience in customer-facing roles. The ideal candidate will demonstrate proficiency in core areas such as Customer Care, Customer Service, and Customer Support, alongside excellent Communication Skills that enable clear and effective interactions with diverse individuals. Please note that this position is open to female applicants only, and we encourage those who meet these criteria to apply and bring their unique strengths to our team.