Warranty & Returns Specialist

About the company

At La Souris, we are looking for a Warranty & Returns Specialist who doesn't just process files, but helps build a department.

About La Souris Where La Souris began as a scooter specialist, we have since become much more than that. Today, we are a market leader in micro-mobility and have significantly expanded our assortment with new forms of small and compact mobility. Thus, we offer solutions for everyone, regardless of age, desire, or mobility needs.

In addition to scooters, you will also find

• fatbikes
• e-bikes (elektrische fietsen)
• elektrische steps
• scootmobielen
• minicars (compacte stadsvoertuigen)
• microcars

Whether you want to travel independently, sporty, comfortably, or compactly, we have a suitable solution for every mobility need within our wide assortment. Our mission? Making micro-mobility accessible to everyone.

Your tasks

In this role, you are responsible for everything related to warranty claims and internal returns. That means you know exactly:

• What has arrived
• What has been claimed
• What is still outstanding
• What has already been resolved

You start your day by reviewing what has arrived via routes and branches. You make a clear distinction: what belongs to warranty, what to planning, what to warehouse, what to production?

After that, you dive into the warranty requests. You assess whether something is actually under warranty. If it is not? Then you communicate directly with the branch. If it is warranty? Then you register this carefully, record it in the systems, and determine the next step:

• Does it need to go back to the supplier?
• Does it need to go to a servicecenter?
• Can it be destroyed?
• Does it need to be redelivered?

You work closely with planning and the warehouse. You are literally also in the production hall and central workshop to physically inspect and process returns. This is therefore certainly not a 100% office job. You combine administration with hands-on work.

Additionally, you see what others do not. If a certain part structurally returns with the same complaint, you raise the alarm. You communicate with suppliers, substantiate your findings, and think commercially about compensation and improvements.

This department is in development. This means that you help build structure, processes, and automation. You will be given the space to think along about:

• Work procedures
• Process improvements
• Automation with IT
• Routing within the hall
• Department layout

Requirements

Are you someone who sees structure in chaos? Do you get energy from creating overview where others are lost? And do you dare to be direct, even when necessary to improve processes? Then this could just be your next step.

You are successful if

• You have full control over all outstanding warranties
• The administration is conclusive
• Returns are handled on time
• Structural problems are identified and solved
• Insight is gained into costs and savings

You will receive freedom, but that comes with responsibility.

What do you bring?

• MBO+/HBO working and thinking level
• Experience in a logistical or administrative role
• Experience in warehouse management or as a logistical administrative employee is a strong plus
• You work accurately and structured
• You are analytically strong
• You speak and write good English (due to contact with international suppliers)
• You are not afraid to get your hands dirty
• Technical affinity with scooters, bicycles, cars, or electronics? That helps.

What we offer

• Starting salary between €2,900 and €3,650 gross per month (based on 38 hours)
• 25 vacation days on a full-time basis
• Travel allowance of €0.23 per km from 10 km
• Growth opportunities within the organization
• Staff discount on the entire assortment
• Working within an ambitious and fast-growing organization
• We are affiliated with the CAO Motorvoertuigen- en Tweewielerbedrijf

How to apply

Want to know more or apply directly? Please contact Johanneke Swets via 06-49073776 or via j.swets@lasouris.nl