front desk agent

Education:

No degree, certificate or diploma.

Tasks:

• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Provide customer service.

Experience:

No experience (will train).

Support for persons with disabilities:

Provides physical accessibility accommodations (for example: ramps, elevators, etc.).

Support for newcomers and refugees:

Participates in a government or community program or initiative that supports newcomers and/or refugees.

Support for youths:

Offers mentorship, coaching and/or networking opportunities for youth.

Support for Veterans:

Participates in a government or community program or initiative that supports Veterans .

Support for Indigenous people:

Participates in a government or community program or initiative that supports Indigenous people.

Support for mature workers:

Participates in a government or community program or initiative that supports mature workers .

Supports for visible minorities:

Participates in a government or community program or initiative that supports members of visible minorities.