Customer Representative

Responsibilities:

Welcome and attend to customers professionally. Explain games, services, prices, memberships, and lounge rules. Assist customers with bookings, registrations, and tournaments. Respond to customer questions, complaints, and feedback. Build good relationships with new and existing customers. Promote memberships, events, tournaments, and services. Coordinate with game coordinators and other staff to serve customers efficiently.

Record customer feedback and report important issues to the supervisor. Help maintain a clean, organized, and welcoming environment. Ensure customers pay and their sessions/bookings are properly recorded. Represent us professionally at all times.

Requirements

1-2 years of experience of previous customer-service experience is an advantage. Minimum qualification of a BSc. Good communication and customer-service skills. Friendly, respectful, and confident personality. Ability to work with different types of people. Basic computer knowledge. Ability to work as part of a team.

Ideal Candidate: Someone energetic, well-presented, reliable, and passionate about games, people, and creating a great customer experience.

Location: Dawaki, Abuja

Remuneration: NGN 80,000 Monthly