Station Manager – Bagneux – M/F - La Compagnie

Reporting to the Direction des Opérations Sol, the Station Manager's missions will be to:

Management & organization

• Ensure the management of resources placed under their responsibility: development and monitoring of schedules, organization of activity, management of station teams, and supervision of the Responsable Commissariat Hôtelier, while guaranteeing optimal operational coverage as well as the achievement of performance, safety, and service quality objectives.
• Support employees on a daily basis and promote their skill development in operational, relational, and managerial areas.
• Deploy the company's operational standards to local teams and service providers, ensure their training if necessary, and ensure the maintenance of the required skill level.

Ground operations

• Guarantee the smooth running of operations across all stations in the regular and charter networks, in compliance with procedures and regulatory requirements.
• Manage the operational relationship with airports, ground handling companies, fuel suppliers, and all partners.
• Supervise catering and cleaning activities (catering, aircraft cleaning) by ensuring the quality of services, compliance with standards, regulatory compliance, and cost optimization.
• Manage irregular situations (delays, operational incidents, AOG, lost or damaged baggage, various disruptions) and implement the necessary actions to ensure continuity of operations.

Performance management

• Lead regular meetings with ground handling providers: performance monitoring, handling discrepancies, corrective action plans, and contractual indicators (SLA).
• Conduct regular station visits to control the quality of operations, verify the application of standards, and identify areas for improvement.
• Analyze key indicators (punctuality, service quality, safety, security, customer satisfaction) and implement necessary corrective actions.
• Participate in weekly Feedback (REX) meetings: RX1 Operations & Commercial, RX2 Compliance, Security & Safety.

Compliance & continuous improvement

• Contribute to the event reporting and processing system: incident monitoring, root cause analysis, corrective actions, and promotion of safety culture.
• Ensure regulatory and operational monitoring and propose necessary adaptations to procedures.
• Participate in the development and updating of the reference operational documentation (GOM).
• Participate in audits, inspections, and station evaluations in support of the DOS and the DSGI.

Purchasing & invoicing

• Contribute, in support of the purchasing department and the Direction des Opérations Sol, to contractual negotiations with providers.
• Manage the control of invoicing for station services and ensure its compliance, while contributing to the control of operating costs.

These missions are not exhaustive and will evolve according to the company's needs.

With a higher education degree (Bac+3 to Bac+5) in air transport, aeronautics, logistics, or an equivalent field, you have at least 5 years of professional experience in a similar function of station management, ground operations, or airport activity supervision. A good mastery of ground handling activities as well as knowledge of SGHA contracts constitute real assets for success in this role. Possessing a strong sense of responsibility, you demonstrate autonomy, anticipation, and excellent organizational skills. You know how to analyze complex situations, make decisions in a demanding operational environment, and manage priorities effectively. Recognized for your interpersonal skills and sense of service, you are able to unite teams, manage providers, and interact with various stakeholders in a multicultural context. Furthermore, you are proficient in monitoring operational indicators, performance analysis, and the implementation of corrective action plans. Mobile and available for regular travel in France and internationally, you have a fluent level of English, both written and spoken, which is essential for evolving in an international environment.

Recruitment process:

1. CV selection within a few weeks
2. Contact by telephone to schedule an interview at our premises in Bagneux
3. First interview with the RRH and the manager, during which the following will be addressed:

• The candidate's experience
• The missions associated with the position
• The candidate's personality

1. English test, personality test, and case study...