FRONT OFFICE (Daily Worker)

We are looking for a professional, service-oriented, and detail-driven Front Office team member to join our hospitality team and create exceptional guest experiences from arrival to departure.

Job Responsibilities

• Welcome and assist guests with check-in and check-out processes
• Handle reservations, guest inquiries, and daily communication professionally
• Ensure smooth front office operations and excellent guest service standards
• Coordinate with Housekeeping, Engineering, and other departments to support guest needs
• Manage guest requests, complaints, and follow-up actions effectively
• Process payments and maintain accurate transaction records
• Update and maintain reservation and guest information systems
• Provide information regarding villa facilities, services, and local recommendations
• Ensure lobby and reception areas remain organized and presentable

Requirements

• Minimum 1 year experience in Front Office, Receptionist, Guest Service, or related hospitality role
• Experience in hotel or villa operations is preferred
• Good communication skills in English (additional languages are a plus)
• Familiar with reservation systems and basic administrative tasks
• Strong customer service mindset and problem-solving ability
• Well-groomed, organized, and detail-oriented
• Able to work independently and as part of a team
• Willing to work in shifts
• Bali-based candidates are preferred
• Available to join immediately

Preferred Skills

• Guest Relations
• Reservation Handling
• Communication & Coordination
• Administrative Skills
• Hospitality Service Standards

What We Offer

• Daily Worker Fee IDR 135.000 / day
• Positive working environment

Skills: Hotel Reception, Restaurant Reception, Conference Reception, Customer Engagement, Scheduling, Customer Service, Microsoft Office, Problem Solving, Reception Consultation