Client Enrollment Specialist (English/Spanish)
Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy for individuals with autism. We support thousands of families across ten states and are rapidly expanding to meet the growing demand for high-quality care. Every day, our team is committed to making each moment meaningful—for our clients and for each other.
The Client Enrollment Specialist (CES) plays a key client-facing role, coordinating with families, health insurers, and internal teams to ensure a smooth and supportive onboarding experience. From first contact through service launch, the CES guides clients through every step of the process with professionalism, efficiency, and care.
We’re seeking a proactive and detail-oriented professional with experience in client service and project coordination. This role requires fluency in both Spanish and English, and a strong ability to troubleshoot issues and keep multiple processes moving forward simultaneously.
Pay range:
$21.00-$24.00 DOE
The Client Enrollment Specialist role is open to candidates in the following states: CA, FL, TX, UT, GA, AZ, WA, OR, TN, SC, CO
Key Responsibilities
Serve as the primary point of contact for new clients during the intake and onboarding process
Collect and manage client data to facilitate insurance authorizations, service setup, and payment processing
Communicate clearly and professionally with clients, insurers, and internal teams to ensure accurate and timely information sharing
Troubleshoot issues creatively and independently as they arise
Prepare, collect, and submit documentation to health insurance payers, including authorizations, agreements, and contracts
Support cross-functional projects and periodic service audits
Build expertise in Kyo’s practice and project management platforms; assist teams with technical or process-related questions
Maintain accurate tracking of client onboarding steps within internal systems
Perform other related duties as assigned
Qualifications
Fluent in both Spanish and English (written and spoken)
Associate’s degree required; Bachelor’s degree preferred or equivalent combination of education and experience
2–3 years of experience in a client-facing service role
Strong interpersonal, written, and verbal communication skills
Demonstrated ability to work on cross-functional projects and manage data
Comfortable navigating multiple digital tools and platforms with speed and accuracy
Skilled in Google Workspace or Microsoft Office
Ability to manage sensitive information with discretion
Strong multitasking, problem-solving, and prioritization skills in a fast-paced environment
Prior experience in healthcare, behavioral health, client authorizations, or case management is a plus
Reliable high-speed internet connection: Latency <50 ms, Jitter <30 ms, Packet Loss 0%
Physical Requirements
Ability to sit and use a computer for extended periods
Manual dexterity for computer use and documentation
Ability to see and read documents in English, including handbooks, training materials, and procedure guides
Work effectively in a typical home office setting with varying noise and temperature levels
Why Join Kyo?
Competitive compensation and opportunities for professional growth
Paid vacation and holidays
401(k) retirement plan
Comprehensive medical, dental, vision, and life insurance
Cell phone stipend
Employee Assistance Program (EAP)
Supportive, collaborative team culture
A mission-driven organization dedicated to improving live
Apply today to meet with our Talent team and learn more!