Customer Service Officer (Seafreight)

Manage customer inquiries and complaints relating to Seafreight. Coordinate, receive and process shipments from booking/arrival to delivery Prepare quotations, booking confirmations, and necessary clearance/shipping documents Assist to manage and coordinate with internal stakeholders, customers and vendors administratively and operationally. Checking of actual cost versus sell rate and ensure shipment is not under deficit. Entry records in our Freight system and ensure an accurate level of data quality. Shipment monitoring and filing/closure of shipping documents. Other necessary tasks as assigned. Job Requirements Min 1 year of experience in customer service handling of customers’ accounts Good knowledge of shipping procedures Good command of English Computer literate Able to start work with short notice preferred