Application Support

About the company

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

Some Words From Our Colleagues “At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”

• Luis Caldeira, DevOps @ KWAN

Your tasks

What is this challenge about

• Investigate and resolve production incidents at L3 level, making sure the root cause is properly identified.
• Understand how applications work end to end, from functional documentation and business rules to following a transaction across multiple components.
• Dig into complex issues through log analysis, database queries and metrics.
• Define meaningful metrics for early problem detection and spot recurring failure patterns, proposing preventive actions.
• Work alongside development teams to fix problems at their source.
• Document findings and share knowledge with the team.

Requirements

What we are looking for

• 5+ years of experience in application support or production support
• Comfortable working with the Linux shell (grep, awk, sed, tail, ps, top) and navigating the filesystem
• Solid SQL skills (selects, joins, subqueries)
• Solid English skills (B2 or higher)
• Strong analytical thinking and a structured, logical approach to problem-solving
• Clear communication and the ability to collaborate across teams
• Critical thinking and a prevention-oriented mindset
• Autonomy, ownership and perseverance when facing complex problems
• Fast learner, comfortable with change and new technologies
• Nice to have:*observability tools such as Grafana or the ELK Stack, and scripting in Bash or Python**

What we offer

• A project that matches your skills and ambitions, as well as your preferences for working policies and culture.
• A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.
• An empowering and respectful work culture enriched with social and learning events.
• A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.
• A relocation package and visa sponsorship for all our international hires.

How to apply

Does it sound exciting? Apply now!https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs

Do you meet most of the position requirements? Then grab this opportunity and apply now!https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs

Grab this opportunity, apply now!https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs

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Other

We are looking for an Application Support Engineer (L3) to work in Lisbon, in a hybrid model (3x per week in the office), who’s eager to embark on an exciting new opportunity! Apply here: https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs