Sales Coordinator (Order Process)

Location: Singapore, Changi North Rise Working Hours: 5 day work week (Monday to Friday) Benefits: Lunch provided (Chinese Food) 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations Medical Benefits Leave benefits according to MOM guidelines Job Summary: We are looking for a dedicated and customer-focused Sales Coordinator to join our team. This role involves managing orders, resolving issues, and supporting sales efforts. Responsibilities: Respond promptly and professionally to customer inquiries via phone and email Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment Handle order changes, cancellations, returns, and exchanges efficiently Address and resolve customer complaints with empathy and professionalism Provide basic technical support and troubleshoot product/service issues Achieve performance targets set by management. Collaborate with internal teams to resolve service-related issues Support other sales-related and administrative tasks as assigned Requirements: Minimum 1 year of experience in customer service or sales support Strong communication and interpersonal skills Proficient in Microsoft Office; experience with ERP systems for order processing is a plus Able to multitask and manage time effectively in a fast-paced environment Detail-oriented with strong organizational skills Positive attitude and ability to handle challenging situations diplomatically