Customer Service & Sales Support
Your tasks
- Respond promptly and professionally to customer inquiries via phone and email
- Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
- Handle order changes, cancellations, returns, and exchanges efficiently
- Address and resolve customer complaints with empathy and professionalism
- Provide basic technical support and troubleshoot product/service issues
- Achieve performance targets set by management.
- Collaborate with internal teams to resolve service-related issues
- Support other sales-related and administrative tasks as assigned
Requirements
- Minimum 1 year of experience in customer service or sales support
- Strong communication and interpersonal skills
- Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
- Able to multitask and manage time effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Positive attitude and ability to handle challenging situations diplomatically
What we offer
- Lunch provided daily (Non-Halal)
- Company shuttle bus (AMK & Bedok MRT)
- Medical Benefits
- Friendly and supportive team
- Stable company with long-term career growth
Other
*Location: Singapore, Changi North Rise Working Hours:** 5 day work week (Monday to Friday)