Customer Service Representative Logistics

As a Customer Service Representative Logistics, you are the central link between international customers, sales, production planning, warehouse, and external logistics partners. You manage customer orders from A to Z and ensure that goods are delivered worldwide correctly, timely, and in accordance with applicable export and customs formalities. A versatile role for someone who combines customer orientation with strong administrative and logistical skills.

Job Description

• You manage international customer files and orders from A to Z and act as the first point of contact for customers regarding orders, deliveries, and transport.
• You process new orders, support the Area Sales Managers, and ensure that customer, order, and transport data remain correctly registered in SAP.
• You coordinate daily with production planning and the warehouse and monitor availability, deadlines, and correct and timely delivery.
• You organize and monitor international transports worldwide and maintain contact with carriers, freight forwarders, and other logistics partners for this purpose.
• You handle customs, export, trade, and transport documentation and monitor the requirements regarding Letters of Credit (L/C) and local regulations.
• You detect logistical or administrative bottlenecks, proactively seek solutions, and work closely with colleagues to guarantee optimal customer service.
• You possess a bachelor's or master's degree in Logistics, Supply Chain, Business Management, International Trade, or another relevant field, or are equivalent through experience.
• You have an affinity for customer service, order management, international logistics, and administrative processes; relevant experience within a production environment is a strong asset.
• Knowledge of export documentation, customs formalities, and/or customs software such as Stream is a clear advantage.
• You work fluently with ERP systems; experience with SAP and preferably SAP S/4HANA is a significant asset.
• You are customer-oriented, communicative, and administratively strong, combining accuracy with independence, a sense of responsibility, and strong organizational talent.
• You have excellent command of English and are flexible, stress-resistant, and able to manage various files and deadlines simultaneously.