customer service representative - airline

Kreos Group of companies FBO Customer Service Representative (CSR) acts as the first impression for all charter, fuel and FBO customers. The individual in this position must have the ability to provide engaging, detailed-oriented customer service while coordinating the front desk in an unpredictable environment. Responsibilities and AccountabilitiesFirst impression and point of contact with all clients ensuring all customers are always greeted professionally, including in person, phone or radioDaily coordination and processing various transactions including invoices, batching, data entry, accounts receivable of cash, credit cards on account transactionsOrganize arrivals, departures, and concierge for FBO customers including fuel, car rentals, hotels, catering, meeting room as well as any other retests or assistance required during their stayProvide check-in service including weighing/organizing baggage and cargoProvide full administration duties and maintains office supplies inventory maintains commissary, coffee supplies and bottled waterProvide general upkeep, stocking and light housekeeping for the reception, boardroom, pilot lounge, kitchen and commissary areasOperate a multi-line telephone system and radio base unit communicating with aircraft and ground vehiclesDispatch and coordinate fuelers and ramp coordinators for ground service, marshalling, and fuelingOther duties that as may arise and may be assigned under the scope of the FBO Skills Required: Exceptional attention to detail Strong analytical and problem-solving abilities Time management and organizational skills Ability to work independently and as part of a team Commitment to accuracy and data integrity Professionalism and confidentiality The successful candidate will reflect Kreos unrelenting culture of exceptional service and safety.