[Publishing Services Management Div.] Global Live Service Operations Specialist (5+ years)

To realize the dreams of gamers, we walk the path that no one else takes. With bold imagination and breakthrough technology that exceeds expectations, we bravely challenge and pioneer to create unforgettable worlds for fans across the globe.

We pioneer the path to players' dreams. With bold imagination and breakthrough technology, we create unforgettable worlds for fans across the globe.

Introducing our team (project).

The Live Ops Team responds to issues occurring in live services, establishes collaboration processes to conduct tasks more efficiently, and plans/executes various action plans to provide better services to users.

Introducing the mission you will undertake with our team.

Responding to global live service issues

Establishing response strategies and operational policies for unhealthy users

Establishing service policies and reviewing risks for game content and live services

Establishing and improving global business processes

Planning and utilizing service infrastructure tools

Collecting, classifying, and clustering user VOC analysis and internal dissemination

We want to grow with someone who has the following experience! (Required Qualifications)

Experience in the full cycle of game launching, live service, and end-of-life

Ability to communicate proactively to solve problems

Ability to analyze metrics and data required for operational tasks

Experience in utilizing, planning, and improving service infrastructure tools

Experience in performing operational tasks or improving processes using AI tools

Ability to conduct business English conversation and email communication

No disqualifications for overseas travel

If you have these experiences, you are the one we are looking for! (Preferred Qualifications)

Experience in mobile and PC cross-platform service operations

High level of experience and understanding in playing various genres of games

Possession of smooth and logical communication skills based on a positive mindset

Ability to perform tasks responsibly with a proactive attitude

To join KRAFTON's challenge, the following selection process is required.

Document Screening > *Assignment Stage > Personality Assessment > Technical Fit Interview > Culture Fit Interview (2-3 rounds) > Final Offer and Onboarding

*This procedure may vary depending on the position and candidate.

As this is an ongoing recruitment, it may close early once the position is filled.

Interviews and job tests may be added if necessary.

The selection schedule and pass/fail results will be provided individually via the email registered in your application or by phone.

Please check the required documents!

Application (free format), Self-introduction, Career Description, Portfolio (if necessary)

If you are a new graduate, please focus on the self-introduction; if you are an experienced professional, please focus on the career description.

When attaching a portfolio, please check the guidance below.

Work Location

Yeoksam Centerfield East Tower

Employment Type

Full-time

Please check the information below!

Those eligible for an affirmative action program such as individuals with disabilities or with distinguished service to the state will be given hiring preference according to relevant laws.

False statements in your resume may lead to the withdrawal of the employment offer.

A 5-month probationary period applies. Based on the mid-term evaluation, employment may be terminated early or not continued. No changes in employment type or salary during this period.

Please contact career@krafton.com for other inquiries.

BE BOLD, LEARN AND WIN! Would you like to explore KRAFTON’s growth and adventure stories?

KRAFTON Production Studios

KRAFTON Games

KRAFTON Vision and Core Values

KRAFTON Life & Welfare Benefits

KRAFTON Youtube Channel

BATTLEGROUNDS Youtube Channel

KRAFTON Instagram

KRAFTON Blog