Reactive Maintenence Coordinator

About the company

KPI Recruiting are seeking an organised Service & Reactive Coordinator to join one of our clients in Warrington on a full-time, permanent basis, coordinating service visits, reactive call-outs and engineer schedules while ensuring excellent customer service.

Your tasks

You will be…

• Creating PPM jobs, managing reactive call-outs, scheduling visits and preparing quotes
• Coordinating engineers and subcontractors, ensuring work meets agreed SLAs
• Updating customers on job progress, quotes, parts and lead times
• Handling customer calls, emails and queries professionally
• Managing parts, stock orders and subcontractor bookings
• Preparing health and safety paperwork, including RAMS and permits to work
• Updating CRM systems, spreadsheets and customer portals
• Processing job sheets, certificates, costs and invoices
• Providing administrative support to the Key Account Manager and wider team

Requirements

You will have…

• Previous experience in administration, coordination or a busy office environment
• Fire and security industry experience, or similar (desirable)
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Good IT skills, including Microsoft Office and Excel
• The ability to prioritise workloads and work independently or within a team
• A proactive attitude and a professional approach to problem-solving

What we offer

Salary: £29,000 per annum

What's on offer?

• £29,000 per annum
• 26 days holiday plus bank holidays
• Monday to Friday working hours
• Opportunities for career progression within the fire and security department

Other

Reactive Maintenence Coordinator | Warrington | Permanent | Hours: Monday to Friday, 8:30am to 5:00pm

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.