Service Engineer
Einleitung
Doosan Robotics Europe is looking for a Service Engineer to support our European service operations.
The Service Engineer will be responsible for managing service requests, coordinating technical support, performing robot inspection and repair, and handling service-related quotations and invoices. This role requires a strong sense of ownership, a customer-oriented mindset, and the ability to work independently while closely collaborating with our European service team and Doosan Robotics HQ in Korea.
Ihre Aufgaben
Role Description
As a Service Engineer at Doosan Robotics Europe, you will support our European service operations with a primary focus on service ticket management, robot repair, and service-related quotation and invoice management .
The role covers the entire service process, from receiving and managing service requests to coordinating technical support, performing repairs, preparing quotations and invoices, and ensuring that each case is properly followed through to resolution and closure.
We highly value a customer-oriented mindset, positive attitude, passion for the job, professional pride , and effective communication with colleagues, dealers, and customers.
This position requires a high level of ownership, self-reliance, organization, and independent problem-solving , while working closely with the European service team and HQ.
Key Responsibilities
- Zendesk & Jira Management - 50%
Manage and follow up on service requests through Zendesk and Jira
Review incoming service tickets and collect the information required for further analysis and resolution
Communicate with dealers and customers regarding issue status, required information, and next steps
Coordinate technical issues internally with service engineers and relevant teams
Create and manage Jira cases for issues requiring additional technical support from HQ
Communicate and coordinate with HQ regarding ongoing technical issues
Track open and pending cases and ensure timely follow-up until resolution and closure
Maintain accurate and well-structured service records and case histories
Identify recurring issues and support internal service reporting and improvement activities
- Repair Service - 30%
Perform incoming inspection, diagnosis, and repair of collaborative robots and related components
Identify defective components and carry out required parts replacement and repair procedures
Perform functional checks and verification after repair
Conduct basic troubleshooting based on error logs, alarms, and robot system status
Document repair activities, replaced parts, findings, and test results
Maintain accurate repair histories and technical records
Escalate complex technical issues to senior engineers or HQ when additional technical analysis is required
Support on-site troubleshooting and repair when necessary
- Quotation & Invoice Management - 20%
Prepare and send service quotations and invoices
Manage commercial documentation related to repairs, spare parts, and other service activities
Communicate with dealers and customers regarding quotations, purchase orders, repair costs, and invoices
Follow up on pending quotations and purchase orders
Maintain accurate records of service-related quotations and billing documentation
Coordinate with internal administration and finance teams when required
Ihr Profil
Qualifications
No specific academic major required
Professional proficiency in Korean is required for effective communication and coordination with HQ
Ability to communicate effectively in English for daily business and technical communication
Strong customer-oriented mindset and willingness to take ownership of service requests
Positive and solution-oriented attitude
Passion for the job and professional pride in delivering high-quality service
Strong communication and collaboration skills with colleagues, dealers, and customers
Strong organizational skills with the ability to manage multiple service cases and priorities simultaneously
Logical and structured approach to problem-solving
Basic understanding of electrical/electronic systems and industrial equipment
Comfortable working with ticketing systems, documentation, and administrative processes
Ability to work independently and take responsibility for assigned tasks and service cases
Willingness to learn and develop technical knowledge related to robotics and automation
Willingness to travel as required
Preferred Qualifications
Experience in technical service, industrial automation, robotics, machinery, or a related technical field
Experience with collaborative or industrial robots
Hands-on experience in robot, machinery, electrical, or industrial equipment repair
Experience using Zendesk, Jira, or similar ticket/issue management systems
Experience preparing quotations, invoices, purchase-order-related documents, or service documentation
Basic knowledge of PLC systems
Basic knowledge of industrial communication such as PROFINET, EtherNet/IP, or Modbus TCP
Experience analyzing robot or automation system logs and alarms
Basic understanding of industrial machinery safety
Experience working for a manufacturer, distributor, or technical service organization
Experience communicating and coordinating with international teams
Wir bieten
Working Conditions
Employed by Doosan Robotics Europe
Combination of branch office-based work and field service activities
The role consists primarily of service ticket management, technical coordination, robot repair, and service-related administrative tasks
On-site visits to dealers or customer sites may be required depending on service needs
Regular communication and collaboration with Doosan Robotics HQ and European partners
Weitere Informationen
What We Value
We are looking for someone who does more than simply process service requests.
We value a person who takes ownership of each case , communicates proactively, follows through on commitments, and works toward resolution and closure.
Advanced robotics expertise is not required from the beginning . More important are a customer-oriented mindset , responsibility, communication skills, organization, willingness to learn, and pride in the quality of your work.
The ideal candidate is someone who can work independently while knowing when to collaborate with colleagues or escalate technical issues to senior engineers or HQ.
This job opening is supported by KOTRA (Korea Trade-Investment Promotion Agency) on behalf of Doosan Robotics Europe.
Doosan Robotics Europe
Starkenburgstraße 6, 64546 Mörfelden-Walldorf, Germany